Today I was visited by a very nice man that works for the power company. He is from the small town office that deals with our area. I guess the people that told Cody they would not help at all were from the general Omaha area call center. Cody had left a message on this guy's answering machine before he contacted the general call center. The man that stopped by today offered to shut off power to the box while we reattach it next time we try. I'm sure we'll probably just try to reattach it with the power on, but it was very nice of him to offer. We like to live on the edge.
So, thank you Craig from the local power company. You've restored my faith in customer service.
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